Privacy policy

Access to the Site is free and optional, and the User, by browsing the web pages not subject to registration, declares that they accept the application of all the regulations in force in Italy, insofar as applicable.

The purpose of what follows is to provide the User with all the relevant information on the processing of the data that may be collected through the website www.rackone.it, in compliance with EU Regulation 679/2016 (the so-called GDPR).

This Privacy Policy also refers to:

• Recommendation No. 2/2001, adopted on 19 May 2021 by the European data protection authorities, meeting in the Working Party set up by Article 29 of Directive 95/46/EC, to identify certain minimum requirements for the collection of personal data online and, in particular, the methods, timing and nature of the information that data controllers must provide to users when they connect to web pages, regardless of the purpose of the connection;
• the Guidelines on cookies and other tracking tools adopted by the Italian Data Protection Authority (Garante per la protezione dei dati personali), Register of measures No. 231 of 10 June 2021 (published in the Official Journal No. 163 of 9 July 2021).

The trademarks and logos used on this website are protected by commercial rights and are registered trademarks owned by Rackone S.r.l. or by third parties.

The Data Controller is Rackone S.r.l., with registered office in Noventa di Piave (VE), Via Calnova no. 119, 30020 Venezia, tel. +39 0421.65261, email: info@rackone.it, certified email (PEC): rackone@sicurezzapostale.it.

Rackone S.r.l. has appointed a Data Protection Officer, who can be contacted at the following email address: privacy@rackone.it.

The server hosting the Site is located at the Data Controller's premises and uses the CDN and WAF service provided by Cloudflare, Inc.

1. Purposes and legal basis of the processing

As a general rule, the User can visit our website without providing their personal data. However, to allow requests for specific information or specific services, it will be necessary to collect personal data, which will be processed in compliance with the principles of lawfulness, fairness and transparency, for the purposes described below.

In the context of pre-contractual and/or contractual obligations, we may process personal data to:

• complete registration on the Site and allow the use of the services reserved for registered Users. Providing personal data is mandatory; without consent to the processing it will not be possible to complete registration on the site and use the services dedicated to registered users (Art. 6.1.b GDPR);
• conclude a contract for the purchase of one or more products/services offered through the Site. Providing personal data is mandatory; without consent to the processing the product/Service cannot be supplied (Art. 6.1.b GDPR);
• provide dedicated assistance to customers. Providing personal data is mandatory; without consent it will not be possible to provide the assistance requested (Art. 6.1.b GDPR);
• administrative purposes in any case connected with the fulfillment of the related contractual obligations, such as accounting and tax obligations. This processing is mandatory in order to comply with a legal obligation to which Rackone is subject. Providing personal data is mandatory; without consent it will not be possible to make purchases on the Site (Art. 6.1.c GDPR);
• prevent and suppress fraud and abusive behavior contrary to the regulations in force, the applicable contractual provisions and the rules of fairness and good faith. Providing the data is mandatory; without consent the chosen service/product cannot be supplied. The lawfulness of the processing is based on the legitimate interest of the Data Controller (Art. 6.1.f GDPR).

We may also use, subject to consent, the personal data shared with us to:

• conduct customer satisfaction surveys. The lawfulness of the processing is based on the legitimate interest of the Data Controller (Art. 6.1.f GDPR);
• improve our data loss prevention and anti-fraud programs. The lawfulness of the processing is based on the legitimate interest of the Data Controller (Art. 6.1.f GDPR);
• carry out recruiting activities related to a possible request for a Curriculum Vitae or to an online job application. The lawfulness of the processing is based on the legitimate interest of the Data Controller (Art. 6.1.f GDPR);
• collect aggregated data for statistical purposes on the use of the Site and on the behavior of those who browse it. The lawfulness of the processing is based on the legitimate interest of the Data Controller (Art. 6.1.f GDPR).

In addition, subject to explicit consent, we may use the personal data shared with us for marketing purposes and, in particular, to submit personalized offers and/or to send newsletters (Art. 6.1.a GDPR).

Where a cloud service is requested, please note that Rackone neither accesses nor uses the content entered by Customers; it therefore remains responsible solely for the security of the infrastructure, while responsibility for the security of their data and related applications remains exclusively with the Customers.

2. Methods and period of data retention

The data collected is stored and archived on storage and services located in Italy and will not be transferred to other locations, in particular to countries outside the EU, without explicit consent.

We keep customers' personal data not only for the entire duration of the contractual and/or business relationship between us, but for a further ten (10) years from the date on which our contractual and/or business relationship ends.

If you are a prospect with no contractual and/or business relationship, we will keep your data for no longer than three (3) months from when you contacted us.

The personal data of candidates and the information they share with us will, if they are not hired, be deleted no later than three (3) months after it was acquired.

Data processed for marketing purposes or for sending newsletters will be kept until the data subject withdraws consent or, at most, until two (2) years have passed since the personal data was voluntarily provided.

Finally, the log files we store for security purposes, for website maintenance and for its improvement will be kept for no longer than one (1) year from their collection.

3. Cookies

Cookies are, as a rule, strings of text that the websites visited by the user place and store, directly and/or indirectly, on a device available to that user.

Internet browsing software and the operation of these devices, for example browsers, can store cookies and then send them back to the sites that generated them on a subsequent visit by the same user, thus keeping a memory of their previous interaction with one or more websites.

The information encoded in cookies may include personal data, such as an IP address, a username, a unique identifier or an email address, but it may also contain non-personal data, such as language settings or information on the type of device a person is using to browse the site. Cookies can therefore perform important and varied functions, including session monitoring, storing information on specific configurations of the users who access the server, making online content easier to use, etc. While cookies make it possible, among other things, for web pages to load faster, cookies can also be used to deliver behavioral advertising and then to measure the effectiveness of the advertising message.

The main distinctions concern:

a) origin, according to which there are:

• first-party cookies, installed directly by the site operator on the user's device;
• third-party cookies, installed by a different site through the operator of the site the user is visiting;

b) the function the cookies perform, according to which there are:

• necessary/technical cookies, which help make a website usable by enabling basic functions such as page navigation and access to the protected areas of the site. The information collected by this type of cookie is anonymous. The website cannot work properly without these cookies.
• functional cookies, which allow the user to browse according to a series of selected criteria (for example, language) in order to provide the user with a better browsing experience. The information collected by this type of cookie is anonymous. The site works optimally if technical cookies are enabled.
• analytical/statistical cookies, which carry out analyses and statistics on the use of the site and on the flow of visitors. These cookies can be treated as technical cookies if their use rules out the direct identification of the data subject (so-called singling out). Analytics cookies also fall into the category of cookies not subject to consent if statistical analyses relating to several domains, websites or apps can be traced back to the same controller, provided that the controller carries out the statistical processing itself, and in any case without such analyses turning into an activity that, going beyond the boundaries of a mere statistical count, actually takes on the characteristics of processing aimed at taking commercial decisions. The legal basis for the processing is that of technical cookies where they do not require consent.
• marketing/profiling cookies, which are used to track users across websites, where the data subject has given explicit and informed consent. The aim is to display ads that are relevant and engaging for the individual user. The User can never be forced, with no alternative, to give their consent to receiving cookies or other tracking tools, on pain of being unable to access the site. Removing/refusing these cookies will not result in the loss of any functionality.

Target analysis and advertising: these cookies are used to display advertising that is meaningful to the user and their interests. These cookies can also be used to measure the effectiveness of an advertising campaign the user came into contact with while visiting certain web pages, and they make it possible to communicate with potential advertisers.

c) duration, according to which there are:

• session cookies, which expire when the browser is closed or have a limited duration;
• persistent cookies, which are stored on the device for a longer period of time or permanently.

For greater transparency and convenience, the types of cookies used on the website www.rackone.it are listed below, with a reference to the specific policies of the individual providers in the case of third-party cookies:

Technical / functional cookies

Analytical / statistical cookies

Profiling cookies

Marketing cookies

The User may at any time manage, that is change, disable or delete, cookies by clicking on the cookie preferences icon, present on every page of the website.

4. Sharing of personal data

In the case of registration for Courses and/or events, personal data may also be processed by third-party companies, partners or accredited suppliers of Rackone S.r.l., selected for their high professional standards and appointed as data processors.

In addition, Rackone S.r.l. may communicate personal data to third parties, namely partners that produce Software of interest to the registered user, which may also use it for marketing purposes.

Whenever we rely on such third parties, we make sure that they provide an adequate level of protection of the personal data they process on our behalf and, when such third parties are located outside the European Union, we make sure that our relationships with them are governed in accordance with Chapter V of the GDPR. All the precautions needed to ensure adequate protection of personal data will therefore be taken, basing such transfer: (a) on adequacy decisions for the recipient third countries adopted by the European Commission; (b) on appropriate safeguards provided by the recipient third party under Article 46 of the GDPR; (c) on the adoption of so-called binding corporate rules.

We may also be required, for purposes related to specific regulatory requirements, litigation and/or requests from public and government authorities within or outside your country of residence, to disclose your personal data. We may also disclose your personal data if we consider that, for purposes of national security, public order or other matters of public interest, disclosure is necessary or appropriate.

We may also disclose your personal data if we consider in good faith that disclosure is reasonably necessary to protect our rights and pursue possible remedies, enforce our general terms and conditions, investigate fraud or protect our operations or our users.

5. Redirects to external sites

All the social plug-ins on the site are marked with the respective logo owned by the social network platform (e.g. Facebook, Google, Twitter, LinkedIn).
When you visit a page of our site and interact with the plug-in (e.g. by clicking the "Like" button) or decide to leave a comment, the corresponding information is transmitted by the browser directly to the social network platform and stored by it.
For information on the purposes, type and methods of collection, processing, use and storage of personal data by the social network platform, and on how to exercise your rights, please consult the privacy policy adopted by the individual social network.

6. How Rackone handles the personal data of a minor

Although our products and services are intended mainly for adults, where a minor's personal data is collected in compliance with the requirements established by law or with parental consent, we will use or disclose such personal data only to the extent permitted by the law itself or with parental consent.

If we become aware that we have inadvertently collected personal data of a minor, we will take the necessary steps to delete such information as soon as possible.

7. Data security and integrity

Rackone S.r.l. attaches the utmost importance to the security of personal data.

For this reason we follow procedures of a high industry standard to safeguard personal data against unauthorized access, disclosure, use, modification, damage or loss.

We take all reasonable practical steps to protect personal data, for example: we use encryption to ensure the confidentiality of data; we use reliable protection mechanisms to protect data from malicious attacks; we have put in place visit control mechanisms, allowing access only to those authorized to process the data; we make sure that those authorized to process the data understand the importance of personal data protection through security training and privacy protection awareness sessions.

Although we take the utmost care to protect personal data, you should be aware that, due to the open and insecure nature of the internet, Rackone S.r.l. cannot guarantee the total and absolute security of personal data transmitted over the internet.

8. Third parties

Links to Third-Party Websites may be provided, which may collect, use or transfer personal data on the basis of terms and conditions different from those of Rackone.

Rackone is not able to control any personal data protection measure adopted by Third Parties, and such measures are not governed by this notice either. If you voluntarily decide to connect to such Sites, please refer to their privacy policies.

9. Rights of data subjects

EU Regulation 2016/679 grants the data subject the right to exercise, against the Controller, the rights listed in Articles 15 to 22.

By sending a specific request to privacy@rackone.it, the data subject may:

• obtain confirmation of whether or not personal data concerning them exists, and its communication in intelligible form;
• obtain information on: a) the purposes and methods of the processing; b) the logic applied in the case of processing carried out with the aid of electronic tools; c) the persons or categories of persons to whom the personal data may be communicated, or who may become aware of it as data processors or as persons authorized to process it;
• also obtain: a) access to the personal data processed by Rackone S.r.l.; b) the updating, rectification or, where there is an interest in doing so, the erasure of the data; c) the portability of the data provided;
• if they receive the newsletter on our products and events, withdraw their consent at any time, through the unsubscribe link in the newsletter or by contacting info@rackone.it;
• object, in whole or in part, to the processing of their data for direct marketing. This right can also be exercised through the unsubscribe link in such communications.

The data subject also has the right to lodge a complaint with a supervisory authority, which in Italy is the Garante per la protezione dei dati personali (Art. 77 GDPR).

Please note that the email address privacy@rackone.it is dedicated solely to the exercise of data subjects' rights. Any other type of message will not be considered and will be deleted immediately.